Heat Pump Installation and Repair in Baltimore, MD

Edit:

Michael called me the morning of and sent John to fix my condensate pipe issue. He found so much wrong with how it was previously installed and quickly fixed it so we can have heat in the house. I’m genuinely amazed by how quick they were in doing this, and the boys were very sweet both times coming over. They reduced the price substantially for the hubbub, and I’m no longer freezing in the house!!! Thank you for this!! Much love to you all.

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I’m currently freezing in my house. I think it’s around 40 degrees in here, and Zach came on Thursday initially to do a diagnostic, told me the problem was the condensate pipe freezing up, and I tried to fix it completely myself after digging all the ice around the pipes and creating a path to them to discover I couldn’t do the job myself. I called Friday afternoon after trying everything myself with no luck, and I was a bit disappointed to be told they couldn’t come because they were booked all day.

Their Google claims to be have 24/7 emergency service, but here I am freezing my ass off, my pipes likely getting more frozen and damaged as time goes by, all so they can quote me more on THAT damage, too, even after I asked if they’d be able to make time Friday given the storm that’s supposedly coming this weekend and dangerously low temperatures we’ve been experiencing… I don’t know how much they care given the first girl I spoke with wasn’t even in Baltimore but JACKSONVILLE, FLORIDA.

I’m giving two stars because at least Zach found the problem and told me what I could
Do. I signed up for their maintenance plan and everything hoping it’d give me some priority, but it didn’t. I think come Monday unless they offer an apology and some price difference for the $1000 I’ve been quoted I’ll be going with someone else, even if it’s more. I just feel very disrespected, and it feels intentional given the circumstances.

De’Sean was extremely friendly and knowledgeable. Was extremely honest and did not try and upsell.

De’Sean was extremely professional, punctual, and knowledgeable during my service. I will be using this company moving forward!

Mike and Keondre at Complete Climate LLC were exceptional. Whenever I have an issue, I go to them with full confidence that everything will be handled properly. They are reliable, professional, and consistently deliver great service. Thank you both for always taking care of things—I truly appreciate it.

Dre was excellent and got the furnace up and running !
Thank you Dre.

Great experience when we had our gas furnace go out during one of the coldest weeks of the year. Zachary, the tech who came out first, as well as Ibn and Tristan, who installed the new furnace, were all friendly, knowlegable and honest folks. I also spoke with one of the owners, Michael, and had a great interaction with him. Happy to support an honest, locally owned small business and we felt well taken care of. 5 stars all around

Outstanding!